Showing posts with label The simpler the better. Show all posts
Showing posts with label The simpler the better. Show all posts
Like Concern Suggest Six Sigma Tool
0 comments Published by adel on Saturday, April 19, 2008 at 11:30 PMFrom now on, i will be frequently discussing some of the cool Six Sigma tools that i have learned back in 2004 in an amazing 2-day extensive Six Sigma course. Today's tool is called Like-Concern-Suggest or LCS Tool for short. It's very simple and this is how it works:
You morning started your day with an early meeting with your boss or co-worker to discuss a certain technicality in a project. Your boss throws an idea that you think will have some limitations when applied into the ground. You boss maybe unaware of it. There are tow drastically different approaches to present your point of view:
- You interrupt your boss and say "I have to disagree with you because this will not work since our platform is based on bla bla bla". This is such a negative way of presenting your idea. And it will leave a bad impact on the listener. He/she will forget all of what you have just said and start thinking about how awful you have been.
Or
- You try to find the bright side of your boss's idea. Try to see where it's applicable and mentally emphasize on that. Then try to see where it fails and scrutinize it. This is all done mentally and in a blink of an eye. Finally, formulate your sentence using the magical LCS Tool as follows:
I like the idea since it collates with our business need ... etc, My concern is that when we implement it ..., it will fail because of ... etc. I suggest we use the X method since it's more applicable on .... etc.
These kind of tools may seem straightforward, but sometimes you need someone to tell you about them. :)
You can download the six sigma training kit here.
